Refund policy

Stogie Stow cigar holders are warranted to be free of defects in material and workmanship.  We have a 30-day return policy, which means you have 30 days after receiving your item to return it. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with its original packaging. You’ll also need the receipt or proof of purchase. 
Please note that return shipping costs are your responsibility.  Returns are to be sent to the following address: Stogie Stow LLC, 32309 Milton Avenue, Madison Heights, MI  48071

You can always contact us for any return question at stogiestow@yahoo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at stogiestow@yahoo.com.